Tissot Tradition 42mm

1. ORDER PROCESSING

In-stock merchandise is generally processed and shipped within 1–3 business days after an order has been received and any required payment or security verification has been completed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Certain orders may require additional processing time due to payment verification, fraud screening, product availability, sizing, engraving, customization or other order requirements.

If there is a significant unexpected delay affecting your order, ORLY Jewellers will make reasonable efforts to contact you.

2. SPECIAL ORDERS, BACKORDERS AND CUSTOM MERCHANDISE

Certain merchandise may not be immediately available from ORLY Jewellers' inventory and may need to be ordered from a manufacturer or supplier.

Estimated fulfillment times will vary depending on the product and supplier.

Special-order or custom merchandise generally requires approximately 1–4 weeks, unless otherwise communicated.

Backordered merchandise may require approximately 4–6 weeks, although actual fulfillment times may vary depending on supplier availability.

These timeframes are estimates and are not guaranteed unless ORLY Jewellers expressly confirms a guaranteed delivery date.

If an item becomes unavailable and ORLY cannot fulfill the order, we will contact the customer regarding available options, which may include waiting for replenishment, selecting an alternative product or cancelling and refunding the unavailable merchandise.

3. SHIPPING DESTINATIONS

ORLY Jewellers currently ships to eligible addresses within Canada, the United States and selected international destinations.

Shipping availability, carriers and costs may vary depending on the destination, merchandise and order value.

ORLY reserves the right to restrict shipping to certain destinations where reasonably necessary for security, carrier, insurance, regulatory or logistical reasons, subject to applicable law.

4. DELIVERY TIMES

Any shipping or delivery estimates provided by ORLY or a carrier are estimates unless expressly stated otherwise.

Carrier delays may occur because of weather, transportation disruptions, customs processing, labour disruptions, high shipping volumes, security issues or other circumstances outside ORLY's reasonable control.

ORLY will reasonably assist customers where appropriate but cannot guarantee carrier transit times.

5. INTERNATIONAL ORDERS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, tariffs or other charges imposed by the destination country, customs authority or shipping carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charges paid to ORLY Jewellers and are the responsibility of the recipient/customer.

ORLY Jewellers does not control the amount of these charges.

International customers are responsible for complying with the import requirements applicable in their destination.

Customs processing may also result in delivery delays outside ORLY's control.

For more information, visit the Shipping Policy page.

5. RETURN & EXCHANGE POLICY

At ORLY Jewellers, we want you to be satisfied with your purchase. Please review our return and exchange policy carefully before completing your purchase.

ONLINE PURCHASES

All online purchases are final sale and are not eligible for a refund. Eligible merchandise may be exchanged within 30 days from the date of delivery.

To qualify for an exchange, merchandise must be unworn, unused, unaltered and in its original condition, with all original packaging, tags, certificates, warranty cards and accessories, where applicable. Proof of purchase is required.

All exchanges are subject to inspection and approval by ORLY Jewellers. Merchandise showing signs of wear, use, alteration, damage, missing components or removal of protective materials may be refused.

Before returning an online purchase, please contact ORLY Jewellers to request exchange instructions. Merchandise should not be returned without first contacting us.

For more information, visit the Return Policy page.

WATCHES

A beautiful watch is more than a way to tell time. It is a timeless accessory, thoughtfully designed to complement your personal style and accompany you through life's special moments.

Whether worn every day or reserved for special occasions, your watch deserves a little extra care to preserve its beauty, precision, and elegance for years to come.

Caring for Your Watch

A few simple habits will help keep your timepiece looking and performing at its best.

• Handle with care. Protect your watch from accidental knocks, drops, and scratches to help preserve its delicate components and beautiful finish.
• Keep it clean. Gently wipe your watch with a soft, dry, lint-free cloth to remove fingerprints, dust, and everyday residue.
• Be mindful of water. Water resistance varies from one watch to another. Always refer to your watch's specifications before exposing it to water, and avoid operating the crown or pushers while wet.
• Protect its finish. Apply perfumes, lotions, and other beauty products before putting on your watch to minimize contact with chemicals that may affect its appearance.
• Care for the strap. Leather straps are best kept away from moisture, while metal bracelets can be gently wiped with a soft cloth to maintain their shine.
• Store it thoughtfully. When not being worn, keep your watch in a clean, dry place, ideally in its original box or a soft pouch, away from direct sunlight and extreme temperatures.
• Give it occasional attention. Periodic professional servicing and battery replacement, when applicable, will help maintain your watch's reliability and performance. See our locations.

A Little Extra Love

Your watch is made to be worn, enjoyed, and treasured. With a little thoughtful care, it can continue to mark life's meaningful moments while maintaining its timeless beauty.

Whenever your timepiece needs a little extra attention, we're always happy to guide you toward the proper care and professional servicing it deserves.