Terms of service
TERMS OF SERVICE
Last updated: August 11, 2026
OVERVIEW
This website is operated by ORLY Jewellers (“ORLY”, “we”, “us” or “our”). ORLY Jewellers provides this website, including the information, products, tools and services available through it (collectively, the “Service”), subject to these Terms of Service (“Terms”), our Privacy Policy, Return & Exchange Policy, Shipping Policy and other policies made available on the Site.
By accessing or using our Site or purchasing products from us, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms is intended to limit or exclude rights or remedies that cannot legally be waived, including rights provided under applicable consumer protection legislation.
Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer products for sale.
SECTION 1 — ONLINE STORE TERMS
You may use our Site and Services only for lawful purposes and in accordance with these Terms.
You may not misuse the Site, attempt to interfere with its security or operation, introduce malicious code, access information without authorization, provide fraudulent information or otherwise use the Site in violation of applicable law.
We may restrict access to the Site where reasonably necessary to protect ORLY, our customers, our systems or third parties.
SECTION 2 — PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our Site are accurate.
Colours, dimensions and appearance may vary slightly due to photography, lighting, screens, manufacturing tolerances and the individual characteristics of jewellery, gemstones and other products.
Product descriptions and specifications may be updated from time to time.
Nothing in this section limits any rights relating to merchandise that does not conform to its description or warranties provided under applicable law.
SECTION 3 — PRODUCT AVAILABILITY
All orders are subject to product availability.
Inventory discrepancies may occasionally occur, including where an item is sold in one of our physical stores before online inventory is updated, inventory information is incorrect, a supplier is unable to fulfill an order, a product becomes discontinued or merchandise otherwise becomes unavailable.
Some products displayed on our Site may also be available by special order or supplier order rather than from ORLY's immediate inventory. Where applicable, estimated fulfillment times may be communicated to the customer.
If ORLY is unable to fulfill an order, we will notify the customer as soon as reasonably possible. Where appropriate, we may offer an alternative product or revised fulfillment timeframe for the customer's consideration.
If the merchandise cannot be supplied and no alternative arrangement is accepted, the affected order will be cancelled and amounts paid for the unavailable merchandise will be refunded in accordance with applicable law.
SECTION 4 — PRICES AND PAYMENT
Unless otherwise indicated, prices displayed on our Canadian Site are in Canadian dollars.
Applicable taxes and shipping charges are calculated or disclosed as appropriate during checkout.
International customers may also be responsible for customs duties, import taxes, brokerage charges and other fees imposed by governments, customs authorities or carriers. Where such charges cannot reasonably be calculated in advance, their potential application will be disclosed in accordance with applicable law.
We may change prices for future purchases without notice.
Errors in product information or pricing may occasionally occur. Any rights or obligations resulting from an error will be determined in accordance with applicable law.
SECTION 5 — CUSTOMER AND ORDER INFORMATION
You agree to provide current, complete and accurate information when placing an order, including your name, billing address, shipping address, email address, telephone number and payment information.
You are responsible for reviewing this information before submitting your order.
You agree to reasonably cooperate if ORLY contacts you regarding information required to process or verify your order.
Providing false, misleading, unauthorized or fraudulent information may result in a transaction being refused, delayed, investigated or otherwise handled as permitted by applicable law.
SECTION 6 — PAYMENT AUTHORIZATION, FRAUD SCREENING AND ORDER VERIFICATION
Online orders may be subject to payment authorization, fraud screening and security verification.
ORLY may use payment processors, fraud-prevention providers and other security services to evaluate transactions.
For certain orders, ORLY may contact the purchaser and request reasonable additional verification before shipment. This may include confirmation of order details, billing or shipping information, identity or payment authorization.
ORLY may delay fulfillment while reasonable verification is being completed.
Failure or refusal to provide reasonably requested verification may prevent us from safely completing the transaction, subject to applicable law.
Approval or authorization by a payment processor, financial institution or fraud-prevention provider does not prevent ORLY from investigating legitimate security concerns relating to a transaction.
SECTION 7 — FRAUDULENT AND UNAUTHORIZED TRANSACTIONS
You may not knowingly place an order using payment information you are not authorized to use, provide false identity or delivery information, impersonate another person, manipulate transaction information or otherwise use the Service to commit or facilitate fraud.
Suspected fraudulent or unlawful activity may be investigated.
Where permitted by law, information relevant to an investigation may be preserved and provided to payment processors, card networks, financial institutions, fraud-prevention providers, shipping carriers, insurers, professional advisers, law-enforcement agencies or other competent authorities.
SECTION 8 — ORDER PREPARATION AND RECORDS
For security, quality control, inventory management, fraud prevention and dispute resolution, ORLY may maintain records relating to the preparation and fulfillment of orders.
Depending on the transaction, these records may include:
- product model and SKU information;
- watch or product serial numbers;
- diamond or gemstone certificate numbers;
- photographs of merchandise;
- packaging records;
- shipment weight;
- shipping labels and tracking information;
- carrier acceptance and delivery records;
- signature or delivery confirmation where available;
- communications relating to the transaction; and
- video surveillance or other records of order preparation and packaging where applicable.
Such information may be retained and used in accordance with our Privacy Policy and applicable law.
SECTION 9 — SHIPPING AND DELIVERY
Orders are shipped in accordance with our Shipping Policy.
Customers are responsible for providing complete and accurate delivery information.
Certain shipments may require a signature or other form of delivery confirmation.
Tracking information, carrier scans, signatures and other delivery records may be used to establish the progress or delivery of a shipment.
Claims involving lost, stolen, damaged, tampered or allegedly incomplete shipments may require investigation by ORLY, the carrier, insurer, payment processor or another relevant service provider.
Customers agree to reasonably cooperate with such investigations.
SECTION 10 — LOST, DAMAGED, TAMPERED OR INCOMPLETE SHIPMENTS
If an order arrives damaged, appears to have been tampered with, is missing merchandise or the customer believes its contents do not correspond to the order, the customer should contact ORLY as soon as reasonably possible after discovering the issue.
Customers should retain the shipping carton, packaging materials, shipping label, merchandise and all contents until the investigation has been completed.
ORLY may request photographs, packaging information, statements or other reasonable documentation required to investigate the claim.
Where appropriate, ORLY may review shipment weights, serial numbers, packaging records, tracking information, carrier records, photographs, video surveillance and other available fulfillment evidence.
Nothing in this section limits rights available under applicable consumer protection legislation.
SECTION 11 — PAYMENT DISPUTES AND CHARGEBACKS
If you believe a transaction is unauthorized or there is a problem with an order, we encourage you to contact ORLY promptly so that we can investigate and attempt to resolve the matter.
Nothing in these Terms prevents a customer from exercising a lawful right to dispute a transaction or request a chargeback.
Knowingly providing false or misleading information concerning the authorization, receipt, delivery, condition, contents or another material aspect of a transaction may constitute fraud or other unlawful conduct.
When ORLY receives a payment dispute or chargeback, we may provide relevant transaction evidence to the payment processor, card network, financial institution or other party responsible for reviewing the dispute.
Such evidence may include order records, communications, fraud-screening results, verification records, transaction information, shipping information, tracking records, signatures, product serial numbers, photographs, shipment weights, packaging records and video surveillance where available and permitted by law.
ORLY may also cooperate with carriers, insurers and competent authorities in connection with suspected fraudulent claims.
This section does not restrict any statutory chargeback or consumer protection rights.
SECTION 12 — RETURNS, EXCHANGES AND FINAL SALE ITEMS
Returns and exchanges are governed by our Return & Exchange Policy.
Certain merchandise may be final sale, including, where specified, sale or clearance merchandise, special orders, custom-made or personalized merchandise, engraved merchandise, altered or specially sized merchandise and merchandise specifically identified as Final Sale.
Final-sale restrictions do not exclude rights or remedies that cannot legally be waived.
SECTION 13 — SPECIAL ORDERS, CUSTOMIZATION, ENGRAVING AND SIZING
Special-order, custom-made, personalized, engraved, altered or specially sized merchandise may be produced or modified specifically for the customer.
Once procurement, production or alteration has commenced, such merchandise may not be eligible for voluntary cancellation, return or exchange as described in our Return & Exchange Policy and subject to applicable law.
Customers are responsible for confirming personalization details, engraving instructions, sizing and other specifications before approving custom work.
SECTION 14 — WARRANTIES
Certain products may include a manufacturer's warranty. Watches sold by ORLY may be covered by the applicable manufacturer's warranty according to the manufacturer's terms.
Products purchased from ORLY may also be protected by warranties provided under applicable law.
Nothing in these Terms or any ORLY policy excludes or restricts a legal warranty or consumer right that cannot lawfully be excluded.
SECTION 15 — INTERNATIONAL ORDERS, DUTIES AND CUSTOMS
International shipments may be subject to customs duties, import taxes, brokerage fees and other charges imposed by the destination country, customs authority or carrier.
Unless expressly stated otherwise during checkout, such charges are not included in the purchase price or shipping charges paid to ORLY and are the customer's responsibility.
Customs processing may delay delivery and is outside ORLY's direct control.
Refusing or failing to accept a shipment because of customs duties, taxes, brokerage fees or other import charges does not automatically create a right to a refund.
Returned international shipments will be handled in accordance with our Return & Exchange Policy and applicable law.
Where permitted by law, shipping, return shipping, customs, brokerage or carrier charges incurred as a result of a refused or unclaimed shipment may be deducted from any amount otherwise owing to the customer.
SECTION 16 — THIRD-PARTY SERVICES
Our Site may rely on third-party services, including payment processing, financing, shipping, analytics, advertising, fraud prevention and other technologies.
Third-party services may be governed by their own terms and privacy policies.
To the extent permitted by law, ORLY is not responsible for the independent acts or omissions of third parties outside ORLY's reasonable control.
SECTION 17 — INTELLECTUAL PROPERTY
Unless otherwise indicated, ORLY branding, original text, graphics, photographs, design elements and other original content appearing on the Site are owned by or licensed to ORLY and protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially exploit such content without authorization except as permitted by law.
Third-party trademarks, brand names and product images remain the property of their respective owners.
SECTION 18 — PROHIBITED USES
You may not use the Site or Service to engage in fraud or unlawful activity; provide materially false or misleading information; impersonate another person; interfere with the operation or security of the Site; introduce malicious software; attempt unauthorized access to systems or information; infringe intellectual property or privacy rights; or otherwise violate applicable law.
ORLY may take reasonable measures to protect its Site, customers, employees and business against prohibited activity.
SECTION 19 — PRIVACY
Our collection, use, disclosure, retention and protection of personal information are governed by our Privacy Policy.
Please review that policy for information regarding our privacy practices and your rights.
SECTION 20 — WEBSITE AVAILABILITY AND LIMITATION OF LIABILITY
We make reasonable efforts to maintain the Site and provide accurate information but cannot guarantee that the Site will always operate uninterrupted or without technical errors.
To the maximum extent permitted by applicable law, ORLY will not be liable for losses resulting solely from events outside its reasonable control.
Nothing in these Terms excludes or limits liability, warranties, remedies or consumer rights where such exclusion or limitation is prohibited by applicable law.
SECTION 21 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify ORLY against reasonable losses, liabilities or expenses resulting directly from your unlawful use of the Site, fraudulent conduct, infringement of third-party rights or material breach of these Terms.
This provision does not apply to the extent liability results from ORLY's own acts or omissions or where such indemnification is prohibited by applicable law.
SECTION 22 — SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the extent permitted by law, and the remaining provisions will continue to apply where legally permissible.
SECTION 23 — NO WAIVER
Failure by ORLY to enforce a provision of these Terms on one occasion does not constitute a waiver of that provision or ORLY's right to enforce it subsequently.
SECTION 24 — GOVERNING LAW
These Terms and your use of the Service are governed by the laws applicable in the Province of Quebec and the federal laws of Canada applicable therein, without limiting mandatory consumer protections or jurisdictional rights applicable to you.
SECTION 25 — CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes to our business practices, Site, services or legal requirements.
The current version will be posted on this page with an updated revision date.
Changes will apply prospectively to the extent required by applicable law and will not retroactively remove rights arising from transactions already concluded.
SECTION 26 — CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
ORLY Jewellers
Email: info@orlyjewellers.com
1 Place Ville Marie, Boutique 11110
Montreal, Quebec H3B 3Y1
Canada