Refund policy

 

RETURN & EXCHANGE POLICY

At ORLY Jewellers, we want you to be satisfied with your purchase. Please review our return and exchange policy carefully before completing your purchase.

ONLINE PURCHASES

All online purchases are final sale and are not eligible for a refund. Eligible merchandise may be exchanged within 30 days from the date of delivery.

To qualify for an exchange, merchandise must be unworn, unused, unaltered and in its original condition, with all original packaging, tags, certificates, warranty cards and accessories, where applicable. Proof of purchase is required.

All exchanges are subject to inspection and approval by ORLY Jewellers. Merchandise showing signs of wear, use, alteration, damage, missing components or removal of protective materials may be refused.

Before returning an online purchase, please contact ORLY Jewellers to request exchange instructions. Merchandise should not be returned without first contacting us.

RETURN SHIPPING

Customers are responsible for return shipping costs for eligible exchanges unless otherwise authorized by ORLY Jewellers.

Returned merchandise should be shipped using a tracked and appropriately insured shipping service. The customer is responsible for the merchandise while it is being returned to ORLY Jewellers. ORLY Jewellers is not responsible for return shipments that are lost, damaged or otherwise not received.

Original shipping and handling charges are non-refundable, except where required by applicable law or where otherwise agreed by ORLY Jewellers.

FINAL SALE / NON-EXCHANGEABLE ITEMS

The following merchandise is final sale and cannot be returned or exchanged:

• Sale or clearance merchandise
• Special-order merchandise
• Custom-made or personalized merchandise
• Engraved merchandise
• Merchandise that has been altered or specially sized at the customer's request
• Items specifically identified as “Final Sale” at the time of purchase

These restrictions do not limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

IN-STORE PURCHASES

All in-store purchases are final sale and are not eligible for a refund. Eligible merchandise may be exchanged within 30 days from the date of purchase, with proof of purchase.

Merchandise must be unworn, unused, unaltered and in its original condition, including its original packaging, tags, certificates, warranty cards and accessories, where applicable.

Sale or clearance merchandise, special orders, custom or personalized merchandise, engraved merchandise, specially sized or altered merchandise, and merchandise identified as Final Sale are not eligible for exchange.

DEFECTIVE OR INCORRECT MERCHANDISE

If you believe that you received an incorrect, damaged or defective item, please contact ORLY Jewellers as soon as possible and before returning the merchandise. We will review the matter and provide appropriate instructions.

Manufacturer warranties may apply to certain products, including watches. Nothing in this policy limits any warranty or consumer rights that apply under applicable law.

EXCHANGE VALUE

Approved exchanges will be based on the amount actually paid for the merchandise, excluding shipping and handling charges, unless otherwise required by law. If the replacement merchandise has a higher price, the customer is responsible for the difference.

ORLY Jewellers reserves the right to refuse an exchange where merchandise does not meet the conditions stated above, subject to applicable law.