ROUND DIAMOND HALO ENGAGEMENT RING

1. ORDER PROCESSING

In-stock merchandise is generally processed and shipped within 1–3 business days after an order has been received and any required payment or security verification has been completed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Certain orders may require additional processing time due to payment verification, fraud screening, product availability, sizing, engraving, customization or other order requirements.

If there is a significant unexpected delay affecting your order, ORLY Jewellers will make reasonable efforts to contact you.

2. SPECIAL ORDERS, BACKORDERS AND CUSTOM MERCHANDISE

Certain merchandise may not be immediately available from ORLY Jewellers' inventory and may need to be ordered from a manufacturer or supplier.

Estimated fulfillment times will vary depending on the product and supplier.

Special-order or custom merchandise generally requires approximately 1–4 weeks, unless otherwise communicated.

Backordered merchandise may require approximately 4–6 weeks, although actual fulfillment times may vary depending on supplier availability.

These timeframes are estimates and are not guaranteed unless ORLY Jewellers expressly confirms a guaranteed delivery date.

If an item becomes unavailable and ORLY cannot fulfill the order, we will contact the customer regarding available options, which may include waiting for replenishment, selecting an alternative product or cancelling and refunding the unavailable merchandise.

3. SHIPPING DESTINATIONS

ORLY Jewellers currently ships to eligible addresses within Canada, the United States and selected international destinations.

Shipping availability, carriers and costs may vary depending on the destination, merchandise and order value.

ORLY reserves the right to restrict shipping to certain destinations where reasonably necessary for security, carrier, insurance, regulatory or logistical reasons, subject to applicable law.

4. DELIVERY TIMES

Any shipping or delivery estimates provided by ORLY or a carrier are estimates unless expressly stated otherwise.

Carrier delays may occur because of weather, transportation disruptions, customs processing, labour disruptions, high shipping volumes, security issues or other circumstances outside ORLY's reasonable control.

ORLY will reasonably assist customers where appropriate but cannot guarantee carrier transit times.

5. INTERNATIONAL ORDERS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, tariffs or other charges imposed by the destination country, customs authority or shipping carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charges paid to ORLY Jewellers and are the responsibility of the recipient/customer.

ORLY Jewellers does not control the amount of these charges.

International customers are responsible for complying with the import requirements applicable in their destination.

Customs processing may also result in delivery delays outside ORLY's control.

For more information, visit the Shipping Policy page.

5. RETURN & EXCHANGE POLICY

At ORLY Jewellers, we want you to be satisfied with your purchase. Please review our return and exchange policy carefully before completing your purchase.

ONLINE PURCHASES

All online purchases are final sale and are not eligible for a refund. Eligible merchandise may be exchanged within 30 days from the date of delivery.

To qualify for an exchange, merchandise must be unworn, unused, unaltered and in its original condition, with all original packaging, tags, certificates, warranty cards and accessories, where applicable. Proof of purchase is required.

All exchanges are subject to inspection and approval by ORLY Jewellers. Merchandise showing signs of wear, use, alteration, damage, missing components or removal of protective materials may be refused.

Before returning an online purchase, please contact ORLY Jewellers to request exchange instructions. Merchandise should not be returned without first contacting us.

For more information, visit the Return Policy page.

GOLD

Timeless and elegant, solid gold is a precious metal that naturally maintains its beauty without oxidizing or discoloring. Our white gold jewelry is delicately finished with rhodium plating to enhance its brilliance and provide added durability.

Caring for Your Gold Jewellery

With a little love and attention, your gold jewellery will continue to shine beautifully for years to come.

• Take a moment to check your jewellery occasionally, ensuring that settings are secure and clasps are properly fastened.
• Gently polish your pieces with a soft, lint-free cloth to maintain their natural radiance.
• For a little extra sparkle, you're always welcome to bring your jewellery to us for professional cleaning and care. See our locations.

SILVER

Our sterling silver jewellery is thoughtfully crafted and beautifully finished to offer lasting elegance.

Our white sterling silver pieces are enhanced with rhodium plating, giving them a luminous shine and added protection against tarnishing. Occasionally, individual skin chemistry or sensitivities may cause the finish to darken, sometimes within the first few days of wear.

Our yellow and rose gold sterling silver pieces are finished with luxurious 10kt or 14kt gold vermeil. This special technique uses a thicker layer of gold than traditional plating, offering enhanced durability while preserving the beauty and warmth of gold.

Caring for Your Silver Jewellery

A few simple habits will help preserve the beauty and delicate finish of your favourite pieces.

• Give your jewellery a little rest before exercising, showering, or washing your hands to protect its beautiful finish.
• Apply perfumes, lotions, and hair products before putting on your jewellery, allowing them to dry or absorb first.
• Gently wipe your pieces with a soft, dry cloth to keep them looking their best.
• When your jewellery needs a little extra attention, we're always happy to welcome you for professional cleaning and care. See our locations.

A Little Extra Love

Every piece of jewellery deserves to be cherished. With gentle care and thoughtful handling, your favourite pieces can remain beautiful companions for many years to come.