ONLINE ORDERS RETURN POLICY
REGULAR PRICED ITEMS
May be returned up to 7 Days following the date of delivery.
Your items must meet the following conditions:
- Be in its original, unused, unaltered and unwashed condition
- Be returned with original tags and packaging
HOW TO RETURN
STEP 1 RA Number (also known as RMA)
Before sending merchandise back, you must request a Return Authorization number via email at firstname.lastname@example.org
Once received please mark this number on the outside of the box with a pen or marker.
(Canadian Customers: Please Disregard the next Step 2)
STEP 2 How to fill in the customs document
Please write "CANADIAN GOODS RETURNING" as the reason of export the commercial invoice.
Without this, the return may not be successful or you will incur additional fees.
Mark the value as $80 CAD
STEP 3 Shipping Address
All returned merchandise must be shipped by the LOCAL POSTAL SERVICE (USPS, Canada Post) with live tracking number
A refund will be issued back to your original payment method within 7 business days of receiving your return.
HOW TO EXCHANGE
In order to make an exchange, purchase the desired item and return the one you would like to return for a refund, if applicable.
IN STORE RETURN POLICY
All Items purchased in store are Non Refundable however are Exchangeable for 30 Days after purchase date as long as item is.
- Unopened and in its original package
- No sign of wear
- Receipt of purchase is presented
Some items are non-refundable and non-exchangeable. These include
- Personalized Items (Engravings,Initial collection Special Sizing)
- On Sale Items
- Special orders